Fincastle Auto Repair

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I wish they had a shop close to my home town. I broke down and they had me in the next morning and I was back on the road that afternoon. The front desk is manned by Will, he is super informed about the parts world and is just a really nice guy. I was impressed by their diagnostic routine and the detailed report I got. I have never had this kind of service from another shop.

Problem involved truck not starting after sitting a few days. Truck would start fine when attempted on same day. After replicating failed attempts to start, test equipment indicated starter issues not charging issues. Truck has not failed me since Thanks

I had a sudden issue that was covered by my manufacturer's warranty, but the dealer couldn't "get me in" for WEEKS. I couldn't afford to wait, so I called Will & Randall. They were able to get my car into the shop & diagnosed in two days. Their diagnosis was exactly correct, even though the dealership initially discounted their findings. The work that they noted was needed & I was able to avoid any additional damage to my powertrain before it was fixed. As soon as my manufacturer's warranty expires, I'll be using Fincastle Automotive exclusively!!

In all of the years that I have ran a nonprofit for veterans, I rarely meet outstanding Americans like these people. I recently purchased a motorhome from Randall and was thoroughly impressed by him and his family’s honesty and decency if you want people that you can trust to leave your keys with And have your vehicle repaired these are the people

I recently purchased a motorhome from Randall and his family and I can honestly say if there was two words to describe them, it would be these two: Honesty and excellence The most respectful, most honest people I’ve ever met. It’s like the things you read in history of books about people that found in this country they were trying to do the right thing for others. That’s exactly what Randall and his family are doing with people. These are the people that you leave your keys to your car with and trust them to fix it correctly the first time because they do and because they can and because they care.

I recently had the pleasure of visiting Fincastle Automotive, and I must say, it was an outstanding experience from start to finish. Their customer service is simply the best. From the moment I walked in, I was greeted with a warm smile and a friendly attitude. The reception/waiting room was clean and pleasant and stocked with drinks and reading materials. What truly sets Fincastle Automotive apart is their honesty and reliability. Overall, I highly recommend Fincastle Automotive to anyone in need of car service. Their commitment to excellent customer service, honesty, and reliability makes them a standout choice. I will definitely be returning for all my future car maintenance needs!

Super easy to work with and very thorough on the inspection of the issues! Pretty fast too! Not like some places that cant get you in for 3 weeks.. ugh

Always a great experience when working with these great people! Thorough inspections and never pushing for extra service. Just genuine care for you and the vehicle.