3 days before the Thanksgiving holiday, My wife and I were traveling through VA to a funeral in MD, when our Honda CRV suddenly lost power. Through a family friend, we were recommended to reach out to Fincastle Automotive as a shop that does good work. I called them and spoke with Randal who said they did in fact work on Hondas. While speaking to Randal, one of their tow truck drivers walked in and said he could come pick us up immediately. In about 20 mins the tow truck pulled up and loaded us up and hauled us back to their shop. Randal informed us that they had a loaner car (at no additional cost) that we could use to continue on to our destination and drop it off when we picked our car up on our return trip home. The next day, Tuesday, I got a text with a link that took me to a web page with pics and recommendation on everything wrong with the car! I was able to tell them what I wanted done and they quoted a price (via their text system) on the work I ask them to perform. Wed I received a text saying the work was completed and with a detailed invoice. I was able to click and pay with a credit card from that text. Thursday afternoon (Thanksgiving day) , we were able to drop off the loaner car and pick our up and continue our trip home! The paid receipt included a roadside tow coupon... If the car lets me sit beside the road any time within the next 6 months, I am entitled to a free tow! I would rate this shop with 10 stars if I could! The entire process was THE ABSOLUTE BEST car repair experience I have had in my life! It was a first rate professional, respectful and efficient process from start to finish at a very reasonable price, at a time when most shops would have said they can't help us due to the holiday! Thanks to the entire shop for their help.
Phil, thank you for taking the time to share about your experience! We appreciate the 5 star review. I'm glad we were able to serve you and help keep you on the road with our loaner car!
- Fincastle Automotive