A friend insisted I have Fincastle Automotive look at my 2012 Ford F-150 truck after two other facilities had 1) misdiagnosed, and 2) quoted a price that turned out to be almost $2k over what I paid at Fincastle Automotive for the same work. I had been experiencing a coolant leak with erratic gauge response and engine light warning of overheating. Finally I received an appropriate diagnosis that turned out to be the left turbo seal, supply and return hoses leaking. Since this seems to be a challenge for this Ford product, I requested they change out those parts on the leaking left turbo and the right one. (If I'm gonna be charged for the labor to get to the back of the engine behind the firewall, I better get them both done!) They perform a complete check on the vehicle almost like an inspection, so that gave me a fresh set of eyeballs looking for any developing issues. I had them change out the transmission fluid since it was time and it was in their shop. Bottom line: I was without my vehicle for just a day under a week (parts are slow at coming in nowadays due to supply issues), but I was given a loaner Altima for FREE to use as needed during the time my truck was in their shop. Talk about convenience and true care for their customer's comfort. I picked up my truck today and couldn't be happier. They took out the truck for a run on the interstate after the repair, and rechecked to be sure no leaks. Wow! I'm impressed with their thoroughness. It's what I would have hoped for. All the best is what you should expect when you bring your vehicle to Fincastle Automotive. I will move all my regularly scheduled maintenance to their care. Thank you....it's not enough, but the best I can offer.
Barbara, we really appreciate the time you took to share about your experience at Fincastle Automotive. We value careful, detailed and correct diagnostic testing as well as offering you convenience and quality. Hearing your appreciation is rewarding and makes car repair enjoyable for us! We know you have plenty of other choices for automotive care and our loaner cars are just another benefit you will enjoy here. Ask for a loaner whenever you schedule service and we will arrange a time for your service when one is available for you. In the mean time, you can enjoy the peace of mind that comes with our 3 Year, 36,000 Mile warranty!
- Fincastle Automotive